Instant Support, With online case tracking, Putting you in the know

Sydo IT’s online support helpdesk allows you to place service requests directly into our service call system, The request is instantly emailed to the support team who will take action on the request immediately.

What are the benefits?

As soon as the request is made online it is assigned a case number allowing you to track the requests progress through our system, you will be notified of any escalation via email and be able to logon to the ServiceDesk site to see updates as they occur.

Additionally you will be able to log onto the system and see past requests and also a knowledgebase of previous fixes allowing some degree of self help. You will also be able to see all requests by your employees and details of these requests

Instant Support 24x7.
Check case status instantly online.
Update cases directly with any changes in circumstances.
View all past cases made by your company and it’s employees.
View a constantly updating Knowledgebase of past fixes.
Cases are received instantly by our engineers regardless of there location.
Receive updates as they happen via email.
Full accountability and tracking of all support requests – see instantly what’s happening.

How do I get going?

24x7 Online Helpdesk is available to you now!, there is nothing to do or anything to sign, if you have a IT issue that needs resolving all you need to do is email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with a brief description of the problem as the subject and full details of the issue as the message and our ServiceDesk system will do the rest. You will receive an email notifying you that we have received the request and also be assigned a case number allowing you to view the case online. We will then take action on the issues immediately.