We take our IT support seriously, we utilise Autotask to manage our service desk, this provides ticketing and reporting to the end user so they can see every step of the way whats happening with their request. Our monitoring service is liked directly with our service management systems ensuring no issue is overlooked and every ticket gets our full attention, we can provide our customers with advanced audits on every service issue so problem systems can be identified and solutions provided before a problem becomes a disaster.
• 5 out of 5 in our customer survey scores
• 100% of tickets responded within 4 hours and 98 % fixed within this timeframe
• Monitoring tickets worked on 24/7 365 days per year
We have agreements with all the major carriers in the uk to allow us to provide the fastest possible connectivity in your office location on budget, whether it be a single adsl through to advanced Fibre or Wireless connections we have the solution you need. We have experience in fully managed circuits and branch to branch connectivity as well and 4g failover and satellite connectivity. Problem areas are our speciality so give us a call, we have helped others when all avenues were though to have been exhausted.
Consultancy and IT Hardware/Software
As well as our class leading services we offer a consultancy service to our clients to help with the choices for new hardware and software solutions, we have links with all the major hardware manufacturers and software developers and can supply these direct to our end users and very reasonable rates.
In brief, whatever your IT requirements Sydo IT Services have the solutions you need to succeed, get in touch today and see how Sydo IT can help.